upgrade to the handset you want on vodafone – for free!

vodafone logoMy Vodafone contract is now at a point where I can upgrade my handset, so after a lot research I decided I was going to go for the V1605 (HTC Hermes).

I really liked the look of the v1605, My previous handset (before my current N-70) was an i-mate jam (also an HTC device) I really liked it. The only drawback with the Jam was that it had no keyboard – dialling a number or sending a text with the touch screen could be a right pain, so when I upgraded last year I decided to go back to a Nokia handset until a decent Windows Mobile handset came along.

A couple of weeks back I was in my local Vodafone store upgrading Laura’s phone and got talking to the guy about my imminent upgrade, he told me that I would be able to have “any handset I wanted” as a free upgrade. So imagine my annoyance when I walked into the Vodafone store in Crawley today and they told me it’d be £200 to upgrade to the V1605!

I decided to call Vodafone customer services on 191, I spoke to someone in the upgrades department that said that the best price they could do the handset for was £150, I could however have the V1415 (HTC Vox) free. I my opinion the v1415 is not as good as the V1605, despite the fact that it’s a Windows Mobile 6 device (the 1605 is WM5), it has a slower processor & no touch screen.

I said that this wasn’t prepared to accept anything except a free upgrade to the V1605 and I’d go to T-mobile to get it otherwise. They put me through to someone in their customer retention department. He asked why I wanted that particular handset, I explained that I wanted a Windows Mobile device with a touch screen, keyboard & wi-fi. Vodafone don’t have any other handsets (currently) that meet that spec at the moment and eventually he agreed to upgrade me to the handset I want for free, it’ll be delivered tomorrow.

So to summarise, when upgrading your Vodafone handset:

  1. Do your homework, decide exactly what you want before you talk to Vodafone
  2. Call 191, don’t upgrade in store
  3. Be as specific about why you want the handset as you can; this limits the customer service rep’s chances of being able to persuade you to take another model
  4. Stick to your guns
  5. Threaten to go to another network

And with any luck you’ll be successful too.