02 Jun, 2008
How not to deliver a good customer experience
Posted by: Mark In: GPS| annoyances| software| websites
When purchasing software online you expect the process to go something like this:
Choose your software
Add to cart
Pay
Download Software
nice and simple & stress free. Unfortunately some companies don’t get it - Tomtom I’m looking at you.
Yesterday I decided to purchase the Tomtom maps of Western Europe in preparation for our holiday next month, so I spent [...]
